We are continuing to work on a fix for this issue.
Posted Feb 16, 2020 - 21:15 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 16, 2020 - 17:45 EST
Identified
We're experiencing connectivity loss with our website. We're working with our host to deploy a fix. Proxy servers remain unaffected though users are not able to make changes to their account at this time.
Posted Feb 16, 2020 - 15:19 EST
Monitoring
We've implemented a fix and are monitoring the situation.
Posted Feb 16, 2020 - 13:10 EST
Update
Proxy servers are unaffected, but account management functions may be slower.
Posted Feb 16, 2020 - 12:51 EST
Investigating
We're currently experiencing high packet loss, we're investigating. Users will see reduced performance during this incident.
Posted Feb 16, 2020 - 12:50 EST
This incident affected: API (Job Submission, Job Retrieval) and Demo, Account Management.