We believe we have resolved the issue and are monitoring for any further issues.
Posted Jan 26, 2020 - 20:14 EST
Monitoring
A temporary fix is in place.
Posted Jan 25, 2020 - 19:04 EST
Update
We are continuing to work on a fix for this issue.
Posted Jan 25, 2020 - 16:56 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 25, 2020 - 08:13 EST
Investigating
We are currently investigating a database issue that is preventing all Wheres it Up systems from operating. Proxy servers continue to operate normally, but proxy status remains unaffected.
Posted Jan 25, 2020 - 07:58 EST
This incident affected: API (Job Submission, Job Retrieval) and Demo, Account Management.